What Can We Learn from The Cleveland Clinic Video on Empathy?
Five years ago, I shared this Cleveland Clinic video on empathy in a blog post. It has become the most-read
December 21, 2018
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Tag: healthcare environment
What Are You Trying to Change?
When asked what I’m trying to change during an online marketing seminar this past week, I wrote, “I want to
January 19, 2018
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Empathy: The Most Powerful Tool in Your Healthcare Design Toolbox
Three years ago, I shared this 4-minute video on empathy from the Cleveland Clinic in a blog post. It’s become
December 23, 2016
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What’s the Role of the Healthcare Environment in the Patient Experience?
The design of the healthcare environment is under attack again — this time by a couple of academics that studied whether improving
October 2, 2015
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Built or Physical Environment for Healthcare Spaces?
Have you ever wondered why some people use the term “physical environment” to describe healthcare spaces and others use “built
April 2, 2013
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Connecting With Patients
I shared this video from the Cleveland Clinic last week on my LinkedIn status update, but it’s so good, I’m
March 22, 2013
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