
What Can We Learn from The Cleveland Clinic Video on Empathy?
Five years ago, I shared this Cleveland Clinic video on empathy in a blog post. It has become the most-read
Five years ago, I shared this Cleveland Clinic video on empathy in a blog post. It has become the most-read
When asked what I’m trying to change during an online marketing seminar this past week, I wrote, “I want to
Three years ago, I shared this 4-minute video on empathy from the Cleveland Clinic in a blog post. It’s become
The design of the healthcare environment is under attack again — this time by a couple of academics that studied whether improving
Have you ever wondered why some people use the term “physical environment” to describe healthcare spaces and others use “built
I shared this video from the Cleveland Clinic last week on my LinkedIn status update, but it’s so good, I’m