Hospital Noise Still Lowest Ranking HCAHPS Question
Recently, I looked at the HCAHPS survey summary analysis and saw that the question about hospital noise is still the
December 10, 2013
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Category: Patient Experience
Patient Experience Starts with the Parking Garage
At the Beryl Institute Patient Experience conference last week, plenty of speakers mentioned the physical environment’s impact on the patient
April 26, 2013
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10 Design Details to Sweat About in Patient Rooms
I love the saying, “don’t sweat the small stuff,” which was coined by Richard Carlson, Ph.D., in his best selling
March 29, 2013
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Making the Connection between HCAHPS & the Built Environment
Recently, I stumbled across really good white paper by Terry Thurston and Gary Vance at BSA LifeStructures on how the
February 19, 2013
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