For several years, healthcare has been caught up in a debate: should we stop calling it the patient experience and
Last week, I got back from a personal trip to Arizona. The planes were crowded and we had to wear
For healthcare organizations, experience remains a top priority. And it’s not just the patient experience. According to the Beryl Institute,
Every patient wants a great experience, right? But how can you design for the optimal patient experience? It starts with
A few years ago, I wrote a post about 10 innovative healthcare design ideas that have helped improve the patient experience.
When I looked at the latest HCAHPS survey summary analysis I was pleased to see that the question about quiet
Some in the healthcare industry think the patient experience should now be called a human experience. But I’m not so
My dentist cares about the patient experience. He has a nice office with a cozy fireplace and digital aquarium in
Did you know that 55% of those who responded to Healthcare Design’s 2018 A/E/C Survey said the most common goal
Hospital leaders at this week’s Beryl Institute PX Conference in Chicago believe that the patient experience will be the main