Year: 2018

What Can We Learn from The Cleveland Clinic Video on Empathy?

Five years ago, I shared this Cleveland Clinic video on empathy in a blog post. It has become the most-read

December 21, 2018 No Comments

Do you know what SAGE is? And I don’t mean the herb. In the senior living world, SAGE stands for

December 7, 2018 No Comments

When I looked at the latest HCAHPS survey summary analysis I was pleased to see that the question about quiet

August 10, 2018 1 Comment

Some in the healthcare industry think the patient experience should now be called a human experience. But I’m not so

July 13, 2018 4 Comments

My dentist cares about the patient experience. He has a nice office with a cozy fireplace and digital aquarium in

July 6, 2018 2 Comments

I’m happy to report that the healthy building movement is alive and well in the U.S. and abroad. At Neocon

June 22, 2018 2 Comments

Did you know that 55% of those who responded to Healthcare Design’s 2018 A/E/C Survey said the most common goal

May 18, 2018 No Comments

Have you seen the 2018 Environments for Aging Design Showcase issue yet? This annual juried publication selects the best of

May 11, 2018 3 Comments

Hospital leaders at this week’s Beryl Institute PX Conference in Chicago believe that the patient experience will be the main

April 20, 2018 1 Comment

There are some people you meet through work that you know you’re going to be connected to the rest of

March 30, 2018 1 Comment