For several years, healthcare has been caught up in a debate: should we stop calling it the patient experience and
Last week, I got back from a personal trip to Arizona. The planes were crowded and we had to wear
For healthcare organizations, experience remains a top priority. And it’s not just the patient experience. According to the Beryl Institute,
Is having a good patient experience important to healthcare consumers? The answer is overwhelmingly yes, according to the Beryl Institute’s
Did you hear what British Prime Minister Boris Johnson thinks will improve the patient experience at hospitals operated by the
Every patient wants a great experience, right? But how can you design for the optimal patient experience? It starts with
A few years ago, I wrote a post about 10 innovative healthcare design ideas that have helped improve the patient experience.
Last week, I shared Suzen Heeley’s comments about her organization engaging an experiential design consultant who’d worked in the aviation
I’m happy to report that more than 60 people attended the interactive session Tama Duffy Day, Health+Wellness Leader, Principal of
When I looked at the latest HCAHPS survey summary analysis I was pleased to see that the question about quiet