Category: Patient Experience

Designing Better Patient Experiences: What Hospitals Can Learn From Airports

Last week, I got back from a personal trip to Arizona. The planes were crowded and we had to wear

December 10, 2021 No Comments

For healthcare organizations, experience remains a top priority. And it’s not just the patient experience. According to the Beryl Institute,

June 18, 2021 4 Comments

Is having a good patient experience important to healthcare consumers? The answer is overwhelmingly yes, according to the Beryl Institute’s

February 14, 2020 2 Comments

Did you hear what British Prime Minister Boris Johnson thinks will improve the patient experience at hospitals operated by the

August 30, 2019 2 Comments

Every patient wants a great experience, right? But how can you design for the optimal patient experience? It starts with

May 17, 2019 2 Comments

A few years ago, I wrote a post about 10 innovative healthcare design ideas that have helped improve the patient experience.

March 29, 2019 2 Comments

Last week, I shared Suzen Heeley’s comments about her organization engaging an experiential design consultant who’d worked in the aviation

March 8, 2019 1 Comment

I’m happy to report that more than 60 people attended the interactive session Tama Duffy Day, Health+Wellness Leader, Principal of

November 30, 2018 1 Comment

When I looked at the latest HCAHPS survey summary analysis I was pleased to see that the question about quiet

August 10, 2018 1 Comment

Some in the healthcare industry think the patient experience should now be called a human experience. But I’m not so

July 13, 2018 4 Comments