Fans of Monty Python may remember they know something about SPAM, but check out their take on the hospital patient experience, from "The Meaning of Life":
Credit for finding this video goes to Paul Spiegelman and Britt Berrett, authors of Patients Come Second, who used this video today at the Beryl Institute Patient Experience conference to remind us that creating good experiences starts with the front line staff.
It also starts by creating healing environments for both patients and staff.
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