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Fans of Monty Python may remember they know something about SPAM, but check out their take on the hospital patient experience, from "The Meaning of Life":

Credit for finding this video goes to Paul Spiegelman and Britt Berrett, authors of Patients Come Second, who used this video today at the Beryl Institute Patient Experience conference to remind us that creating good experiences starts with the front line staff.

It also starts by creating healing environments for both patients and staff.

P.S.  Please do me a favor -- if you liked this post and like this blog, please share it with others by sending them the link or posting it on your Twitter, LinkedIn, or Facebook. Also, don't forget to subscribe, so you'll get emails when new content is posted.  Thanks!

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What's my story? I'm a healthcare and senior living design knowledge expert who writes and speaks frequently about trends and issues affecting these two industries. I'm also a strategic marketing consultant and content creator, working with companies and organizations who want to improve the quality of healthcare and senior living through the design of the physical environment. You can reach me at .

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