
I Thought Covid-19 Was Not As Bad As HAIs. Was I Wrong?
In late January, I thought much of the concern about Covid-19 was exaggerated. After all, far more people in the

In late January, I thought much of the concern about Covid-19 was exaggerated. After all, far more people in the

Last Saturday, I returned from a 15-day trip to Egypt. While I was gone nothing changed — except everything. And

Doesn’t every nurse deserve a Zen Den? I wrote a post about this a few years ago after I’d stumbled

AARP reports the vast majority of older adults in the U.S. want to age in place by remaining in their

Is having a good patient experience important to healthcare consumers? The answer is overwhelmingly yes, according to the Beryl Institute’s

When it comes to empathy in marketing, no one explains it better than marketing guru Seth Godin. “Empathy is the

Unless you’re living under a rock, I’m sure you’ve heard about the coronavirus, a highly contagious respiratory infection originating in

A few weeks ago I made some predictions about some specific things that would happen in the healthcare and senior

Now that we’ve entered a new year, it’s time to make a few predictions about things that will happen in

Hey. It’s that time again when Top 10 of the year lists seem to be everywhere. Only this year, it’s