The Comfort of Waiting Areas
As the stories about yesterday’s horrific bombing in Boston continue to emerge, I’m reminded of the critical role hospitals play
April 16, 2013
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Tag: HCAHPS
Making Semi-Private Rooms Disappear
One of my cousins was recently hospitalized with a life-threatening illness. When I went to visit her after she’d woken
March 26, 2013
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Making the Connection between HCAHPS & the Built Environment
Recently, I stumbled across really good white paper by Terry Thurston and Gary Vance at BSA LifeStructures on how the
February 19, 2013
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Healthcare’s 7 Service Characteristics
At last week’s HEALTHCARE DESIGN conference in Phoenix, Texas A&M University professor and service marketing expert Len Berry shared some
November 13, 2012
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