Making the Connection between HCAHPS & the Built Environment
Recently, I stumbled across really good white paper by Terry Thurston and Gary Vance at BSA LifeStructures on how the
February 19, 2013
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Category: Patient Experience
Healthcare’s 7 Service Characteristics
At last week’s HEALTHCARE DESIGN conference in Phoenix, Texas A&M University professor and service marketing expert Len Berry shared some
November 13, 2012
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