What’s the Missing Link in the Patient Experience Movement?
For the first time in several years, I’m not at the Beryl Institute Patient Experience Conference, which concludes today in
April 10, 2015
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Category: Patient Experience
C.A.R.E. Channel: More Than Just Positive Distraction
This week I’ve been in Reno, NV, having meetings with Healing HealthCare Systems (HHS), producers of The C.A.R.E. Channel. Not
August 15, 2014
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Patient Experience Goes Beyond Four Walls
I’m happy to report that the patient experience movement is alive and well. In fact, it’s been alive and well
April 11, 2014
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Hospital Noise Still Lowest Ranking HCAHPS Question
Recently, I looked at the HCAHPS survey summary analysis and saw that the question about hospital noise is still the
December 10, 2013
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Patient-Centered Care vs. Patient-Focused Care
Ever get confused about what the difference between patient-centered care and patient-focused care is? Both are delivery of care models
June 21, 2013
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Patient Experience Starts with the Parking Garage
At the Beryl Institute Patient Experience conference last week, plenty of speakers mentioned the physical environment’s impact on the patient
April 26, 2013
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The Comfort of Waiting Areas
As the stories about yesterday’s horrific bombing in Boston continue to emerge, I’m reminded of the critical role hospitals play
April 16, 2013
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10 Design Details to Sweat About in Patient Rooms
I love the saying, “don’t sweat the small stuff,” which was coined by Richard Carlson, Ph.D., in his best selling
March 29, 2013
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Connecting With Patients
I shared this video from the Cleveland Clinic last week on my LinkedIn status update, but it’s so good, I’m
March 22, 2013
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Making the Connection between HCAHPS & the Built Environment
Recently, I stumbled across really good white paper by Terry Thurston and Gary Vance at BSA LifeStructures on how the
February 19, 2013
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