Tag: patient experience

Designing Better Patient Experiences: What Hospitals Can Learn From Airports

Last week, I got back from a personal trip to Arizona. The planes were crowded and we had to wear

December 10, 2021 No Comments

A couple of weeks ago, in my review of the Healthcare Design Expo and Conference, I observed that truly innovative

November 12, 2021 1 Comment

For healthcare organizations, experience remains a top priority. And it’s not just the patient experience. According to the Beryl Institute,

June 18, 2021 4 Comments

Is having a good patient experience important to healthcare consumers? The answer is overwhelmingly yes, according to the Beryl Institute’s

February 14, 2020 2 Comments

A few weeks ago I made some predictions about some specific things that would happen in the healthcare and senior

January 24, 2020 1 Comment

A few years ago, I wrote a post about 10 innovative healthcare design ideas that have helped improve the patient experience.

March 29, 2019 2 Comments

Last week, I shared Suzen Heeley’s comments about her organization engaging an experiential design consultant who’d worked in the aviation

March 8, 2019 1 Comment

I’m happy to report that more than 60 people attended the interactive session Tama Duffy Day, Health+Wellness Leader, Principal of

November 30, 2018 1 Comment

My dentist cares about the patient experience. He has a nice office with a cozy fireplace and digital aquarium in

July 6, 2018 2 Comments

Did you know that 55% of those who responded to Healthcare Design’s 2018 A/E/C Survey said the most common goal

May 18, 2018 No Comments