Patient Experience is the Next Big Differentiator: What it Means for Design
Hospital leaders at this week’s Beryl Institute PX Conference in Chicago believe that the patient experience will be the main
April 20, 2018
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Tag: patient experience
Hospital Star Ratings Don’t Tell The Whole Story of the Patient Experience
I’m not sure what I think of the current hospital star ratings on the U.S. government’s Hospital Compare website. Because they’re based on HCAHPS scores
July 8, 2016
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Why One Size Fits All Patient Rooms Don’t Work
Is there anything you can think of where one size fits all? Certainly not in clothing or footwear. Not in sports
April 8, 2016
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What’s the Role of the Healthcare Environment in the Patient Experience?
The design of the healthcare environment is under attack again — this time by a couple of academics that studied whether improving
October 2, 2015
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What’s the Missing Link in the Patient Experience Movement?
For the first time in several years, I’m not at the Beryl Institute Patient Experience Conference, which concludes today in
April 10, 2015
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Patient Experience Goes Beyond Four Walls
I’m happy to report that the patient experience movement is alive and well. In fact, it’s been alive and well
April 11, 2014
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Stop Giving Marketing a Bad Rap in Healthcare Design
I’m tired of marketing getting a bad rap in healthcare design. Of journalists who write that the main reason hospitals
January 24, 2014
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My Top 10 Blog Posts of 2013
This is the time of year for lists. So, before I go on holiday break next week, I offer my
December 20, 2013
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Patient Experience Starts with the Parking Garage
At the Beryl Institute Patient Experience conference last week, plenty of speakers mentioned the physical environment’s impact on the patient
April 26, 2013
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Monty Python’s Take on the Patient Experience
Fans of Monty Python may remember they know something about SPAM, but check out their take on the hospital patient
April 19, 2013
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