Do Dentists Care About the Patient Experience?
My dentist cares about the patient experience. He has a nice office with a cozy fireplace and digital aquarium in
July 6, 2018
2 Comments
Category: Patient Experience
Taking Control of the Patient Experience
Did you know that 55% of those who responded to Healthcare Design’s 2018 A/E/C Survey said the most common goal
May 18, 2018
No Comments
Patient Experience is the Next Big Differentiator: What it Means for Design
Hospital leaders at this week’s Beryl Institute PX Conference in Chicago believe that the patient experience will be the main
April 20, 2018
1 Comment
Can Disney Reinvent the Patient and Family Experience?
Last week, Robert A. Iger, Chairman and Chief Executive Officer of The Walt Disney Company announced a plan to dedicate
March 16, 2018
No Comments
How Do You Define the Patient Experience?
It’s National Patient Experience Week, so I thought I’d revisit the definition of the patient experience. The Beryl Institute defines
April 28, 2017
1 Comment
Hospital Star Ratings Don’t Tell The Whole Story of the Patient Experience
I’m not sure what I think of the current hospital star ratings on the U.S. government’s Hospital Compare website. Because they’re based on HCAHPS scores
July 8, 2016
4 Comments
What Patients Want
Are you thinking about what patients want and how that translates into facility design? Then you should read CADRE’s recent report, “Clinic
November 13, 2015
2 Comments
What’s the Role of the Healthcare Environment in the Patient Experience?
The design of the healthcare environment is under attack again — this time by a couple of academics that studied whether improving
October 2, 2015
9 Comments
Hospitals as Hotels: Is This Really What It’s About?
Hospitals as hotels are back in the news. Or at least in a blog post I came across this past week on
September 11, 2015
No Comments
Can You Help The C.A.R.E. Channel Story Project Go Viral?
Last week, I blitzed my friends, family, and healthcare design industry contacts on social media and through email to watch
May 8, 2015
No Comments